✅ Deliver professional, welcoming reception support to applicants, students, visitors, and staff.
✅ Respond promptly and accurately to student enquiries via in-person, telephone, and email channels.
✅ Assess the complexity and urgency of enquiries and refer to appropriate teams or services.
✅ Support key student lifecycle events such as Enrolment, Induction, Open Days, and Graduation.
✅ Monitor and manage enquiries through email inboxes and Microsoft Teams to ensure timely responses.
✅ Assist with the training and support of Student Ambassadors in front desk duties.
✅ Complete required training including CAS, Health and Safety, First Aid, and Fire Marshal.