NOTE: This position is located in Mammoth Lakes, California.
Benefits
Did you know that, as part of your employment at The Westin Monache, you receive a free season pass, including free access to all other Alterra resorts? Grin inducing, isn’t it?
More about the benefits and perks of your adventure here:
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Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts
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Discounts on ski/snowboarding lessons
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Friends and Family vouchers
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Retail & Food discount
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Equipment Rental discount
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401k with company match
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Healthcare
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Dental
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Vision
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PTO for benefit eligible employees
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Associates as well as their family and friends, are eligible to receive discounts on Marriott hotels worldwide
Legal
*Offers of employment may be contingent upon successful completion of a background investigation.
Hourly pay rate: $21.00-$25.00
About this position:
Responsibilities
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Create emotional connections with guests by adhering to Westin and Marriott Brand Standards.
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Assist hotel guests in planning their vacation.
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Help guests with reservations and special needs.
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Assist service express with phone calls, amenities, and guest requests.
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Take In-Room Dining orders, arrange bell/valet, housekeeping, and engineering assistance.
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Manage all aspects of guests’ stay to Westin Brand Standards, solving problems and communicating feedback to the Manager on Duty.
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Provide detailed information about Hotel, Ski Area services, and surrounding communities in person and by phone.
Requirements:
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High school graduate or equivalent.
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Knowledge of Mammoth and surrounding area strongly preferred.
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Minimum of two years’ experience in hospitality, public relations, or sales and marketing.
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Hotel or Resort experience preferred.
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Computer skills.
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Professional demeanor, attitude, and appearance.
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Strong work ethic.
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Effective communication with guests, employees, and management.