Coordinate and assist with the planning and execution of private functions, VIP experiences, and game-day amenities within the club.
• Support the coordination of club execution, including culinary, beverage, service, staffing, cleanliness, presentation, facilities, and overall guest readiness.
• Conduct pre-event walkthroughs to ensure assigned club spaces are fully prepared and show-ready prior to guest arrival.
• Maintain a highly visible presence within assigned clubs throughout events, proactively identifying operational needs and communicating them to the appropriate department or leader.
• Collaborate with hospitality, culinary, beverage, staffing, security, facilities, and operations teams to support seamless service and event execution.
• Serve as a key operational connection point between supporting departments within assigned club spaces.
• Partner with culinary teams to monitor food quality, temperature, presentation, replenishment, and timing against established premium standards.
• Partner with beverage teams to ensure bars and beverage service areas are properly stocked, presented, and prepared for service.
• Manage reservations, member communications, and special requests related to club access and services.
• Support the delivery of premium experiences, including catering, amenities, exclusive access, and appropriate surprise-and-delight opportunities.
• Anticipate guest needs and respond to guest concerns with urgency and professionalism, escalating service recovery needs to leadership when appropriate.
• Maintain detailed records of member preferences, feedback, and service history to tailor future experiences.
• Assist with club operations including inventory
Partner with beverage teams to ensure bars and beverage service areas are properly stocked, presented, and prepared for service.
• Manage reservations, member communications, and special requests related to club access and services.
• Support the delivery of premium experiences, including catering, amenities, exclusive access, and appropriate surprise-and-delight opportunities.
• Anticipate guest needs and respond to guest concerns with urgency and professionalism, escalating service recovery needs to leadership when appropriate.
• Maintain detailed records of member preferences, feedback, and service history to tailor future experiences.
• Assist with club operations including inventory management, setup, operating supplies, equipment, and logistical arrangements for events and game days.
• Ensure the club environment maintains high standards of cleanliness, presentation, and ambiance consistent with a luxury sports experience.