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Guidepoint

Product Manager – AI Product Engineering

LocationLondon, England, United Kingdom
Work modehybrid
Typefull-time
DepartmentProduct
Company size1,001–5,000 people
First seen2w ago
Last seen1h ago
Overview:
We are looking for a Product Manager to support the build, rollout, adoption, and continuous improvement of AI-powered products used across Guidepoint’s expert-network operations.
This role sits at the intersection of product management, product operations, workflow automation, AI adoption, and internal tools. The ideal candidate is a hands-on problem solver who can work closely with users, engineering, QA, design, operations, and leadership to turn high-friction workflows into reliable, scalable product systems.
The Product Manager will support a portfolio of mature and emerging initiatives by writing clear requirements, managing user feedback, looking at adoption, usage data & analytics, triaging issues, supporting UAT and helping teams make data-driven product improvements. This role is especially important as Guidepoint expands its use of AI, automation, and human-in-the-loop workflows across complex operational processes.
What You’ll Do:
Product Delivery & Execution
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Partner with engineering, QA, UX, and business stakeholders to support timely and high-quality delivery of product improvements.
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Participate in sprint planning, backlog refinement, UAT, release readiness, and post-release review.
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Help ensure features are tested against real user workflows, edge cases, business rules, and operational expectations.
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Support rollout planning, user onboarding, training, and adoption follow-ups for new and existing product capabilities.
Product Operations & Workflow Support
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Act as a day-to-day product contact for users
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Triage bug reports, user questions, change requests, and product feedback.
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Translate recurring themes into clear product requirements, tickets, acceptance criteria, and follow-up actions.
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Maintain strong product hygiene across Jira, Confluence, release notes, user documentation, and training materials.
AI Workflows & Tools
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Work with product and engineering teams to ensure AI-driven features are usable, measurable, and aligned with real business workflows.
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Help identify where automation is working well, where users are intervening, and where product improvements are needed.
Metrics, Adoption & Continuous Improvement
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Track product adoption, usage, user friction, defects, release outcomes, and operational impact.
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Build and maintain lightweight dashboards, recurring reports, and product health views.
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Synthesize input from users, support channels, usage data, QA findings, and stakeholder feedback to recommend product improvements.
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Support quarterly and sprint-level planning by bringing structured insights on product performance, adoption gaps, and user pain points.
Cross-Functional Communication
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Coordinate across Product, Engineering, QA, UX, Client Services, Operations, Compliance, and other stakeholder groups.
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Communicate product updates, known issues, release timelines, and training needs clearly to internal teams.
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Help ensure feedback is gathered before and after delivery, and that product decisions are grounded in user needs, business impact, and operational realities.
What You Have:
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2–4+ years of experience in Product Management, Product Operations, Business Analysis, or Workflow Automation roles.
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Strong ability to translate ambiguous business problems into clear requirements, user stories, acceptance criteria, and delivery plans.
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Comfort working with engineering, QA, UX, and business stakeholders in an agile environment.
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Strong communication skills, verbal & written, including product documentation, release notes, training material, and stakeholder updates.
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Analytical mindset with experience using product metrics, dashboards, user feedback, and operational data to guide product decisions.
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Familiarity with AI products, LLM-powered workflows, recommendation systems, human-in-the-loop design, or automation products is strongly preferred.
What We Offer:
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Competitive salary, bonus and benefits
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Excellent medical coverage through BUPA
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Excellent professional development opportunities
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Supportive culture that celebrates and rewards success
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Monthly Happy Hour, Social Events, Summer Fridays
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Year-round company sponsored sports and team building events
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Informal work environment
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Employee Assistance Programs
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Volunteer days
About Guidepoint:
Guidepoint powers end-to-end research workflows for the world’s best research teams.
Backed by a global network of more than 2 million experts and over 1,600 employees, Guidepoint delivers real-time access to expertise, primary research, and actionable knowledge that help organizations make informed decisions. Through consultations, surveys, events, proprietary content, and AI-enabled tools, we support every stage of the decision-making process—from developing hypotheses and gathering insights to validating assumptions and building conviction for critical decisions.
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At Guidepoint, our success relies on the diversity of our employees, experts, and clients, which enables us to foster meaningful connections and a broad range of perspectives. We are committed to creating an inclusive and welcoming environment where individuals of all backgrounds, identities, and experiences can contribute and succeed.
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