• Bachelor’s degree in business, marketing, engineering, or related field preferred; equivalent experience considered.
• 3+ years of technical support, customer care, or field service experience with technical products; drone/UAS industry experience strongly preferred.
• Strong work ethic and dedication to “getting the job done”.
• Proficiency with CRM systems Microsoft Office suite.
• Detail-oriented, highly organized, and capable of managing multiple priorities in a fast-paced environment.
• Customer-focused mindset with strong problem-solving skills.
• Ability to work cross-functionally with Customer Service, Account Managers, Operations and Engineering.
• Military service, or direct experience supporting military/government customers, strongly preferred; familiarity with military rankings, roles, and terminology required or must be developed quickly.
• Hands-on experience building, repairing, and troubleshooting drones, FPV systems, radio control devices, or similar electromechanical products.
• Working knowledge of drone systems: flight controllers, ESCs, motors, radio links, video transmission, GPS, batteries, and related firmware/software tools (e.g., Betaflight, ArduPilot, or similar).
• Soldering and small-electronics repair skills are preferred.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to users of varying technical backgrounds.
• Must be able to master new systems and technologies quickly. ERP, CRM, and Help Desk Support system experience very helpful.
• Results-driven with strong follow-up and accountability.
• Due to the nature of work with military and defense customers, candidates may be required to comply with U.S. export control regulations (ITAR/EAR) and may be subject to related eligibility requirements.
• Prolonged periods of sitting at a desk while working on a computer.
• Frequent use of hands, fingers, and wrists for typing, writing, and operating office equipment.
• Ability to communicate effectively, including talking and hearing, with customers and team members.
• Occasional reaching, bending, or lifting of office supplies, drone systems, cases, equipment and materials (typically up to 40 lbs.).
• Visual acuity sufficient to view computer screens, read electronic documents, inspect small electronic components, and enter data accurately.
• Manual dexterity sufficient to handle small components, hand tools, soldering equipment, and standard office equipment such as computers, phones, printers, and scanners.
• Willingness and ability to work occasional overtime as needed to meet business or customer support demands.
• Ability to work in a typical office and light workshop environment with moderate noise levels and controlled indoor, and outdoor field tests sometimes resulting in heightened temperatures.
• Extended periods of screen time and frequent use of telephones or headsets.
• Ability to remain attentive and focused in a fast-paced, sometimes high-pressure environment.