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DI
DigiCert

Technical Support Engineer

LocationCape Town
Work modeon-site
Typefull-time
DepartmentAuthentication and Support
Company size1,001–5,000 people
First seen1mo ago
Last seen1d ago
Who we are
DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com
Job summary
DigiCert is looking for a detail-oriented, energetic Technical Support Engineer to join our team. The Technical Support Engineer will be responsible for ensuring the quality of our internal and customer-facing Security products for the DigiCert software. The ideal candidate will have passion and commitment to provide customers with a world-class support experience.
The Technical Support Engineer will be responsible for providing support via phone and email to DigiCert EMEA-based customers to support the DigiCert One platform.
What you will do
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Support our Customers on the DigiCert One platform for all certificate lifecycle products via phone and email within support cases
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Project a professional company image through phone and email interactions.
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Work with our Validation teams to process Lawyer Card request
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Collaborate with Cross-functional teams to resolve issues and provide solutions
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Recognize, document and alert supervisors of trends in customer calls
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Research through Knowledge Base articles, labs and other means to resolve customer issues
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Master internal tools used for timely problem resolution
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Contribute to DigiCert Knowledge Base
What you will have
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Bachelor’s degree in Information Technology, Computer Science, or a related technical field, or equivalent professional experience
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2+ years of experience in technical support within the tech industry
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Strong problem-solving skills
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Knowledge of PKI certificates
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Working knowledge of Rest API’s
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Comfortable working on a computer daily and conversing over the phone and through email.
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Strong oral, written and interpersonal communication skills
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Detailed-oriented with excellent organization skills
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Self-motivated, manage your time well, and get things done.
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Team-oriented and ability to work with people from diverse backgrounds
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Industry-related certificates are a plus (Security+, MSCE)
Nice to have
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Excellent knowledge of Microsoft products and other applicable software or applications
Benefits
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Competitive compensation and comprehensive benefits package
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Generous paid time off, including holidays and additional leave options
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Family-friendly leave policies, including maternity, paternity, and other supportive leave programs
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Health and wellness support, including medical cover (where applicable), gym reimbursements, and mental well-being resources
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Pension, life insurance, and income protection benefits (location dependent)
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Employee Assistance Program with 24/7 confidential support for employees and their families
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Education assistance and professional development opportunities
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Access to LinkedIn Learning and continuous learning resources
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Employee referral bonus program and additional company perks and discounts
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Internal rewards and recognition platform (Motivosity) to celebrate and acknowledge project wins, milestone achievements, and the outstanding contributions of our colleagues
•
Business travel insurance and global employee support programs
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