• Effectively utilize and manage customer portals and other communication methods
• Work with a high sense of urgency to maintain customer touch points and past due goals within company standards.
• Interact with customers daily, from initial contact to closure, following up on commitments and maintaining a record of all contacts.
• Alert the appropriate internal stakeholders to collection escalations.
• Recommend credit holds and write-offs.
• Coordinate collection strategy and customer communication with field personnel.
• Continuously seek to improve payment processing solutions for varying customer payment types, including ACH and accompanying remittance formats and payment cards.
• Analyze and manipulate data and spreadsheets to reconcile issues and to aid in external and internal collaboration.
• Ad hoc requests