Elicit, analyze, and document business requirements by engaging with business partners and stakeholders to ensure clarity, completeness, and alignment with strategic objectives.
Collaborate with IT project teams to translate business priorities into technical specifications, validate feasibility, and identify appropriate solutions that meet functional and non-functional requirements.
Facilitate requirement gathering and design workshops with user communities, ensuring expectations are clearly communicated to development teams and incorporated into solution design.
Assess the impact of proposed solutions and deployments by working with multiple stakeholders to minimize disruption to services and ensure smooth implementation.
Coordinate project resources and timelines to ensure deliverables are completed on time, within scope, and aligned with budgetary constraints.
Lead user acceptance testing (UAT) by defining test scenarios, validating functionality, and ensuring solutions meet business needs before deployment.
Develop and maintain comprehensive user documentation, including installation guides, operating procedures, and training materials to support adoption and compliance.
Identify opportunities for business-led delivery and process optimization, recommending innovative solutions and promoting adoption of new technologies.
Provide consultative support on business-led technology initiatives, influencing decision-making and ensuring alignment with enterprise priorities.
Manage and resolve issues during development and implementation, escalating as needed while maintaining visibility to governance processes to ensure minimal impact on project success.