Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world’s leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
Job Description
Position Overview
We are seeking an experienced SAP Delivery Manager to lead end-to-end service delivery across transformational SAP projects and Application Management Services (AMS). This senior role requires 12-15 years of experience in managing complex SAP implementations, practice management, and multi-geography account operations with full P&L accountability.
Key Responsibilities
Service Delivery Leadership
•
Oversee all business operations, people, and end-to-end service delivery processes to ensure consistent, high-quality service to clients
•
Manage cross-functional teams across multiple geographies and drive operational efficiency
•
Ensure SLA/KPI adherence and maintain strong client relationships throughout project lifecycle
•
Lead transformational SAP projects including Greenfield implementations, Brownfield upgrades, and hybrid scenarios
Practice & Account Management
•
Handle multiple client accounts across different geographies with full accountability for service delivery excellence
•
Drive SAP Practice management initiatives and standardization in operational models
•
Manage overall cost optimization while maintaining service quality and client satisfaction
•
Accountable for top-line growth and responsible for bottom-line profitability of assigned portfolio
Team Leadership & People Management
•
Lead and manage large cross-functional teams including SAP consultants, technical experts, and support staff
•
Drive employee retention initiatives and performance management across global delivery teams
•
Foster continuous learning and skill development to enhance service delivery capabilities
•
Implement automation and process improvement initiatives to drive operational efficiency
Client & Stakeholder Management
•
Serve as primary escalation point for critical issues and complex stakeholder management scenarios
•
Maintain executive-level relationships with C-suite clients and key decision makers
•
Conduct regular governance meetings and strategic planning sessions with internal and external stakeholders
•
Drive value realization discussions and ensure alignment with client business objectives
Operational Excellence & Reporting
•
Establish and maintain service delivery frameworks, quality standards, and best practices
•
Provide comprehensive internal and external reporting on delivery metrics, financial performance, and operational KPIs
•
Drive process improvement and simplification initiatives to enhance service delivery efficiency
•
Implement risk management strategies and proactive issue resolution mechanisms
Required Qualifications
Experience & Expertise
•
12-15 years of progressive experience in SAP delivery management and consulting
•
Proven track record in managing transformational SAP projects (Greenfield/Brownfield implementations)
•
Extensive experience in SAP AMS operations and support services management
•
Strong background in SAP Practice management and multi-account operations across geographies
•
Demonstrated P&L accountability and experience managing business portfolios
Technical & Functional Skills
•
Deep expertise in SAP ecosystem including S/4HANA, ECC, and cloud solutions
•
Comprehensive understanding of SAP modules: FI/CO, MM, SD, PP, QM, PM, HR
•
Experience with SAP implementation methodologies and AMS service delivery frameworks
•
Strong knowledge of SLA/KPI management and operational excellence practices
Leadership & Management
•
Proven ability to lead large, diverse teams across multiple geographies
•
Strong business acumen with experience in client relationship management and stakeholder engagement
•
Excellent escalation management and conflict resolution skills
•
Experience in employee retention, performance management, and organizational development
Education & Certifications
•
Bachelor’s degree in Engineering, Computer Science, IT, or related field
•
SAP certification in relevant modules (mandatory)
•
Project Management Professional (PMP) or equivalent certification
•
ITIL Foundation certification preferred
Key Performance Indicators
•
Service delivery excellence metrics and SLA compliance
•
Client satisfaction scores and retention rates
•
Portfolio profitability and revenue growth targets
•
Team utilization, productivity, and employee retention rates
•
Operational efficiency improvements and cost optimization achievements
•
Escalation resolution effectiveness and stakeholder satisfaction
Core Competencies
•
Service delivery leadership and operational excellence
•
Multi-geography account management and client relationship building
•
P&L management and business portfolio accountability
•
Process improvement, automation, and operational standardization
•
Team leadership, people management, and organizational development
•
Risk management, escalation handling, and stakeholder communication
Location & Travel
This position offers flexible work arrangements with travel requirements up to 25-30% for client engagements and global team collaboration.