Physical, Mental, & Communication Demands
Physical Demands: Sedentary Work: Occasionally involves sitting for extended periods, often at a desk or computer. Manual Dexterity: Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Mobility: Occasionally walking or traversing throughout the office to meet with leaders and other employees. Visual Acuity: Ability to read and analyze data on a computer screen (or to read and analyze data with reasonable accommodation) and in printed materials. Lifting & Carrying: Minimal physical lifting required, but may involve handling documents, and lifting light office supplies. Travel: Occasional travel may be required for meetings, site visits, or leadership sessions. Mental Demands:
Concentration & Attention to Detail: Sustained focus is required to manage client inquiries accurately, update CRM records, and follow established processes. Problem Solving: Ability to assess client issues, analyze information, and apply appropriate solutions or escalate concerns as needed. Decision Making: Exercises sound judgment in prioritizing tasks and responding to client needs within defined guidelines. Multitasking: Manage multiple client interactions, tasks, and deadlines in a fast‑paced, queue‑based environment. Adaptability: Ability to adjust to changing priorities, product updates, and evolving business processes. Stress Management: Maintain professionalism and effectiveness while handling client concerns, deadlines, and performance metrics. Communication Demands:
Verbal Communication: Frequent communication with clients, supervisors, and team members via phone, video meetings, and in person. Written Communication: Regular preparation of clear, accurate, and professional written correspondence, including emails, CRM notes, and internal documentation. Interpersonal Skills: Ability to establish rapport, collaborate with cross‑functional teams, and deliver service‑oriented communication. Active Listening: Effectively listen to and understand client needs in order to respond appropriately and provide solutions. Professional Presence: Communicate information clearly and respectfully with individuals from diverse backgrounds and varying levels of technical understanding. Cultural Sensitivity: Communicate with individuals from diverse cultural backgrounds, demonstrating cultural awareness and sensitivity.