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Equifax

Process Engineer - Entry

LocationCRI-Sabana
Work modeon-site
Typefull-time
DepartmentProject, Program and Process Management
Company size10,000+ people
First seen4d ago
Last seen2d ago
About the role
The Process Engineer - Entry manages the end-to-end process improvement lifecycle. Key responsibilities include conducting feasibility assessments, evaluating process maturity, and documenting robust new workflows. By leveraging statistical analysis and industry-standard engineering methodologies, the role bridges the gap between current operations and a technology-driven future state. Additionally, the engineer leads the implementation phase and establish metrics to quantify realized benefits.
What you’ll do
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Assess the feasibility of process improvement opportunities following a multidimensional approach, including but limited to financial (costs and expected benefits), technical, and compliance aspects.
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Prioritize process improvement opportunities by creating inventories and evaluating the maturity level.
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Design and document new processes outlining their scope, steps, actors, systems, inputs, processing actions, outputs, quality, metrics, etc.
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Describe the current state of a process (as-is) by mapping workflows (end to end) at different levels of abstraction and performing data analysis to specify process attributes such as AHT, UPH, SLAs, and task categories.
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Identify process inefficiencies and make tech-enabled proposals by applying fittable methodologies such as Six Sigma, Total Quality Management (TQM), Lean, Kaizen, Kanban, Agile, BPM, and techniques oriented to analyze capacity, eliminate bureaucracy, focus on value-added activities, eliminate duplication, simplify, reduce cycle times, decrease errors, improve the customer experience, reduce manual steps (automation) and accelerate the revenue capturing.
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Perform internal and external benchmarks oriented to identify and apply good business practices that can lead to efficiencies.
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Periodically evaluate existing metrics and KPIs and propose new ones as required.
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Lead the implementation of proposed solutions by coordinating with business and technical teams.
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Digitally transform business processes by promoting the usage of technology, including AI.
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Track the benefits realization of process improvement initiatives.
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Report process improvement outcomes to stakeholders regularly.
What experience you need
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University degree in Industrial Engineering
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Proficient in English oral and written
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6+ months of working experience and understanding of process improvement techniques applicable to the service industry.
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6+ months of working with Lean Six Sigma methodology and statistical analysis.
What could set you apart
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ASQ Green Belt or Black Belt certification
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Knowledge about Digital Transformation, including RPA/AI
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Scrum Certification
Primary Location:
CRI-Sabana
Function:
Function - Project, Program and Process Management
Schedule:
Full time
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