1) Promotes the philosophy, core values, vision, operating principles and behaviors of Baystate Health and are applied within the units current practices in sterile instrument processing to support highest quality of collaborative, efficient, safe and effective patient care.
2) Creates and maintains a positive work environment and demonstrates the ability to act on employee opinions and concerns, facilitating open, honest communication.
3) Supports the ongoing development of staff through coaching, mentoring, and role modeling.
4) Provides staff with direct, honest, and constructive feedback.
5) Identifies resolves and manages areas of conflict promptly and effectively.
6) Facilitates a collaborative multidisciplinary approach to problem solving.
7) Supports unit and institutional changes and is a consistent resource to staff
8) Assist manager with completing performance appraisal process for staff and coaches staff, as appropriate.
9) Creates an environment that supports and celebrates the educational growth of the staff. Partners with the all servicing department educators to identify educational needs of staff related to variable units needs and unit specific services provided
10) Creates and maintains an environment supporting trust , respect, integrity, communication and collaboration.
11) Monitors policies and procedures that align with process improvement.
12) Daily assignments all shifts, supervise service coordinators and SPD tech activity.
13) Daily operational flow of department and readiness for emergencies
14) Manage employee daily staffing needs according to staff schedule
15) Identify quality assurance needs and communicate to the unit managers.