Lead, coach and develop a team of Platform Engineers in Romania, building a high-performing, collaborative and customer-focused culture.
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Conduct regular one-on-one meetings, feedback discussions, coaching sessions and career development conversations, including performance-related topics where applicable.
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Support recruitment, onboarding and talent development to build a strong and sustainable organization.
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Promote knowledge sharing, cross-training and continuous learning within the team.
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Ensure clear objectives, role clarity and accountability for all team members.
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Build employee engagement, motivation and well-being while creating an environment based on trust, ownership and continuous improvement.
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Support succession planning and capability development aligned with the organization’s strategic roadmap.
Operational Leadership
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Manage the day-to-day operations of the Romania Foundational Platforms team.
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Prioritize workload, allocate resources and ensure operational commitments are delivered efficiently.
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Monitor team performance, service quality and operational KPIs, taking corrective actions where necessary.
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Lead operational reviews, identify improvement opportunities and drive execution of action plans.
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Ensure operational readiness for new services, platform changes and service transitions.
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Coordinate incident response, major operational issues and escalations within the team’s responsibility.
Service & Technical Leadership
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Act as the operational counterpart and matrix-aligned Team Lead for the central Foundational Platforms organization.
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Ensure close alignment with the Head of Foundational Platforms regarding priorities, governance, roadmap initiatives and operational standards.
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Build and further develop capabilities in Romania across selected foundational platform services and service components, for example in areas such as:
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Identity & Access Management
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Directory Services
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Certificate Services
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Access Services
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Enterprise Job Scheduling
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Monitoring & Logging
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Managed File Transfer
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Ensure reliable operational delivery for assigned platform services and service components operated from Romania.
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Support service transitions including knowledge transfer, documentation, operational readiness and stabilization.
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Ensure stable, secure and compliant platform operations aligned with global standards.
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Drive continuous improvements in monitoring, automation, incident management, problem management, change management and lifecycle management.
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Ensure operational compliance with security policies, audit requirements and governance standards.
Stakeholder Management
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Collaborate closely with global service owners, architects, infrastructure teams, application teams and external service providers.
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Build strong relationships across international teams while acting as the primary leadership contact for the Romania organization.
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Communicate operational status, risks, dependencies and improvement initiatives to management.
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Balance local team priorities with global platform objectives.
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Support strategic initiatives and organizational changes affecting foundational platform services.
Knowledge, Skills & Experience
Leadership
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Experience in leading, coordinating, coaching or mentoring technical employees within an enterprise IT environment.
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Demonstrated ability to motivate, develop and retain high-performing employees.
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Experience with feedback, coaching or employee development discussions; experience with formal performance management processes is an advantage.
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Strong decision-making and prioritization skills in dynamic operational environments.
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Ability to build trust, build collaboration and create a positive team culture.
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Comfortable leading through influence within a matrix organization.
Technical & Operational
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Several years of experience in enterprise IT infrastructure, platform operations or foundational services.
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Good understanding of foundational IT platform services, with deeper expertise in at least some relevant areas such as Identity & Access Management, Directory Services, Certificate Services, Monitoring, Logging, Automation or comparable enterprise platforms.
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Experience in managing operational services based on ITIL principles, including Incident, Problem, Change and Service Management.
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Experience with service transitions, operational takeovers and knowledge transfer.
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Understanding security controls, governance and compliance requirements.
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Experience with operational KPIs, service reporting and continuous improvement initiatives.
Personal Competencies
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Excellent communication and stakeholder management skills.
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Strong analytical and problem-solving abilities.
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Structured, reliable and highly organized way of working.
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Ability to manage competing priorities while maintaining service quality.
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Customer-oriented mindset with strong ownership and accountability.
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Comfortable working in an international and matrix-based organization.
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Very good English language skills; German is considered an advantage.