Principal Duties/Responsibilities:
· Develops new products, tests and procedures.
· Reviews, revises and improves existing test procedures.
· Regularly meets with customers to review applications and review potential new products opportunities.
· Designs fixtures and / or complete control systems and performs warranty root cause analysis.
· Responsible for setting the standards/methods for testing methodology.
· Resolves hardware and software problems. Provides technical/ troubleshooting support.
· Prepares in-depth studies for customers and presents to high-level internal and external managers. Prepares required project documentation.
· Confers with management, engineering, and other staff regarding capabilities, schedules, and other considerations to facilitate processes.
· Analyzes and plans work force utilization, space requirements, and workflow, and designs layout maximum efficiency
· Keeps current and continues education on latest technology and techniques.
· May perform troubleshooting, repair, and installation of most product lines (including support level on some products).
· Travels as needed to support service centers, customer needs or as sales support, approximately 35% of time.