The Senior Product Manager, Agentic Products & Customer Communications will own two strategically important product domains for Lendi Group: the internal AI agents that help our brokers deliver better outcomes, and the shared communications capabilities that enable more connected and effective customer experiences.
You’ll have end-to-end accountability for our core internal agentic products, including Broker GPT, Pricing Agent, Valuation Agent and Deal Ready Agent, as well as new agents that emerge as our AI capabilities evolve. These products support critical broker and operational workflows, helping our teams work more efficiently and deliver better experiences for customers.
You’ll also shape Lendi Group’s customer communications strategy and shared capabilities across agentic chat, SMS, voice, outbound dialler, WhatsApp and emerging messaging technologies. Working closely with Product Managers across our customer domains, you’ll set the direction, standards and roadmap that enable more joined-up customer communications.
This is a senior product role spanning strategy, discovery, delivery, adoption and optimisation. You’ll lead a cross-functional squad, coach a Product Manager, and partner across Product, Design, Engineering, Data, Operations, Legal, Compliance and commercial teams. Success will mean more productive brokers, trusted and adopted agent experiences, and stronger customer contactability and engagement.