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Cross Border Talents
Credit Recovery Manager
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Location
Lisbon, Lisbon, Portugal
Work mode
hybrid
Type
full-time
Department
BPO_LIS16
Company size
1,001–5,000 people
First seen
4d ago
Last seen
2d ago
About the role
The team and workplace
Welcome to Intrum Portugal, located in Parque das Nacoes, where you will join the Operations
Department.
We are ready to welcome you into a dynamic team, where you will have an initial onboarding plan
and on-the-job training.
Responsibilities
As a Credit Recovery Manager, your main responsibilities will be:
•
Ensure the handling of debt recovery processes for our client’s customers.
•
Define recovery strategies.
•
Monitor portfolio performance.
Requirements
Are you the person we are looking for?
•
1 year of previous experience in customer service (CS) roles.
•
Available to handle high-volume calls.
•
Banking / finance sector background is a plus.
•
You have completed secondary education (12th grade), as well as relevant experience in a call
center or in credit recovery.
•
You have experience in the banking sector or in financial institutions.
•
You have computer skills.
•
You have strong reasoning and negotiation skills.
•
You stand out for your active listening and empathy toward people, you work well in a team, and
you have a results-oriented and customer-oriented mindset.
Benefits
What we offer:
•
Permanent (open-ended) contract.
•
Possibility of hybrid work after an adaptation period.
•
Health insurance.
•
Birthday gift and day off on your birthday.
•
Performance bonus.
•
Additional wellbeing benefits, such as quick massages and fruit in the office.
•
Continuous working-day schedule, with the possibility of leaving earlier on Fridays.
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