● Serve as the initial point of contact for frontline managers and employees staff regarding daily HR inquiries, workplace policies, and collective agreement interpretations.
● Process seamless employee lifecycle changes including onboarding , role changes, leaves of absence, offboarding, and conduct retention interviews and exit interviews.
● Maintain complete and accurate HR records, system data, and standard compliance reporting.
● Oversee regional data integrity in Workday, guiding managers on self-service transactions, job changes, and complex organizational updates
● Facilitate site-level engagement initiatives and analyze local turnover drivers, partnering with operational leaders to execute retention action plans.
● Provide hands-on guidance to operations on routine performance management, documentation, and preliminary conflict resolution.
● Conduct initial facts-gathering for basic workplace grievances or employee concerns; prepare documentation and escalate complex, sensitive, or high-risk matters to the HRBP.
● Ensure consistent, fair application of employment standards, company policies, and collective bargaining agreements.
● Facilitate engaging new hire orientation programs to ensure smooth integration into the team.
● Support the rollout of corporate HR programs (e.g., annual performance reviews, immigration, new hire orientation, engagement surveys) by coordinating logistics and tracking completion.
● Perform other tactical duties as assigned to support daily HR operations.