Own the production environment, driving performance, reliability, and operability through continuous improvement
• Proactively monitor and troubleshoot large-scale trading systems and exchange connectivity
• Build and maintain our site reliability toolkit for the production trading system including configuration management, process management, deployment, monitoring, data collection, and analysis
• Leverage firm-wide metrics to improve scalability and system performance
• Partner with traders, Risk Management, and Operational Trading Support teams to communicate technology changes, coordinate deployments, and manage incidents
• Collaborate across the technology organization to analyse and troubleshoot complex system problems
• Work with Clearing team to reconcile trades and position breaks
• Assess and manage operational risk when deploying changes to production
• Define and document processes and procedures
• Provide mentorship and cross-training to other technical operations engineers
• Additional responsibilities as business needs evolve