Major Responsibilities:
• Tutor students enrolled in Ivy Tech Community College one-on-one or in small groups following the established protocol in the Writing Center.
• Complete a summary report for each student upon completion of a session.
• Work with faculty when necessary to ensure best possible outcomes for students.
• Attend and participate in department meetings and bi-annual professional development.
Customer Service:
• Demonstrate strong customer service and/or student advocacy through a positive attitude of approachability, adaptability, strong problem-solving and desire to identify and support student success.
• Engage in behaviors that create an inclusive environment in which all people are valued and supported.
• Go beyond the easiest or surface answer for a student, or an internal or external stakeholder, and get to the root cause of a problem, question, or issue to solve it as quickly and professionally as possible.
Other Functions: Skills
• Should have knowledge of discipline, technologies and coaching techniques appropriate to tutoring, and tutor scheduling systems.
• Should have strong working knowledge of technologies required to complete administrative tasks.
• Strong interpersonal and written communication skills are required. The above list of duties is not to be construed as an exhaustive list.