LocationHouston, New York, San Francisco, Seattle, Houston; New York; San Francisco; Seattle
Work modeon-site
Typefull-time
DepartmentAI Infra Operations
Company size1,001–5,000 people
First seen1w ago
Last seen11h ago
Role Overview
We are seeking a Data Center Operations Implementation Manager to own the end-to-end Day 0 to Day 2 transition of Nscale’s data centres — spanning construction, fit-out, and live, steady-state local operations — across an assigned region and set of sites. Rather than owning construction execution itself, you’ll be the connective tissue between Construction, Network Engineering, Compute/Infrastructure Deployment, and local Operations teams — driving a structured, well-documented transition so every site goes live on schedule and ready to support production workloads. This is an individual-contributor role built on strong stakeholder management, cross-functional influence, and travel to sites during critical transition windows.
What You’ll Do
Day 0 to Day 2 Transition Leadership
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Own the end-to-end Day 0 to Day 2 transition process for each data centre site within your assigned region — spanning construction, fit-out, and steady-state operations.
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Define and maintain a standardized transition framework and readiness checklist applied consistently across your assigned sites.
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Track and drive closure of cross-team action items, dependencies, and blockers standing between construction handover and operational go-live.
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Identify and escalate risks to go-live timelines, and drive resolution across the relevant stakeholder groups.
Stakeholder & Cross-Functional Coordination
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Track progress and status across Construction, Network Engineering, Compute/Infrastructure Deployment, Facility Engineering, SDM, and local site Operations teams throughout the transition window.
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Partner with Construction teams to track handover status, outstanding items, and site readiness milestones.
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Track Network Engineering’s buildout, testing, and cutover activities required for a site to go live.
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Track hardware intake, rack-and-stack, and deployment scheduling with Compute/Infrastructure Deployment teams to stay aligned with the transition timeline.
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Coordinate with Facility Engineering on site systems and infrastructure readiness ahead of transition.
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Engage with the Service Delivery Management (SDM) team to ensure alignment with customer needs, SLAs, security, and facility performance.
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Take part in regular cross-functional syncs and stakeholder reviews to stay current on transition status.
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Contribute to a shared sense of ownership and accountability across stakeholder teams, even without formal authority over them.
Local Day Two Operations Readiness
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Partner with local Operations leads to confirm staffing, training, tooling, and support processes are in place before a site transitions to Day 2 ownership.
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Create and validate standard operating procedures (SOPs) and operational processes required for local Operations teams to run the site post-handover.
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Create the operational site tool bill of materials (BOM) required for local Operations teams to maintain the site post-handover.
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Verify the spare parts bill of materials (BOM) is complete and in place ahead of Day 2 handover.
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Facilitate structured knowledge transfer and handover documentation from Construction, Network, and Compute teams to local Operations teams.
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Confirm monitoring, ticketing, and ITSM processes are validated and operating before a site is handed to local Operations.
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Act as an escalation point for local Operations teams during the early post-handover period to smooth the transition.
Reliability, Safety & Compliance
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Define and enforce Day 2 readiness criteria that a site must meet before transitioning to local Operations ownership.
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Facilitate root-cause analysis for transition delays or gaps surfaced during handover, and drive remediation across teams.
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Ensure health, safety, and environmental requirements are validated and documented as part of readiness sign-off.
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Support certification and audit readiness (ISO 27001, ISO 22237, SOC 2, Cyber Essentials Plus, ISO 22301) ahead of go-live.
Vendor & Supplier Coordination
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Coordinate with construction contractors and colocation providers as needed to close out remaining items affecting the transition timeline.
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Track vendor commitments and SLAs relevant to the transition window, and escalate delays that put go-live at risk.
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Coordinate with the Supply Chain team to align hardware intake and staging with the transition schedule.
Monitoring, Reporting & Analytics
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Track KPIs and KRIs for the Day 0 to Day 2 transition process (time to transition, readiness checklist completion rate, post-handover incident rate, etc.).
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Build and maintain dashboards that track transition status across your assigned site pipeline for all stakeholder teams.
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Produce regular reports for senior leadership on transition status, risks, and blockers.
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Use data-driven insights to identify systemic bottlenecks in the Day 0 to Day 2 process and drive continuous improvement.
About You
Experience & Background
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3-8 years of experience in data centre operations, program/project management, or infrastructure deployment at scale.
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Proven track record coordinating the transition of new sites into live operations across construction, network, compute, and operations functions.
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Experience operating in a matrixed environment, influencing outcomes without direct authority over every stakeholder team.
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Demonstrated success managing multiple concurrent site transitions in a high-growth, fast-paced environment.
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Background in hyperscale, cloud, or HPC data centre environments (preferred).
Technical Knowledge & Expertise
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Working knowledge of data centre power, cooling, networking, and compute infrastructure, sufficient to coordinate effectively across specialist teams.
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Familiarity with network deployment and cutover processes, and compute/hardware deployment lifecycles.
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Knowledge of Layer 1 network infrastructure, including fiber, copper, optics, and transceivers.
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Familiarity with ITSM tooling, ticketing systems, and monitoring platforms used by local Operations teams.
Influence & Communication
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Strong stakeholder management skills, with the ability to influence and align Construction, Network, Compute, and Operations teams without direct authority.
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Excellent cross-functional communication skills, able to translate technical detail between teams with different priorities and vocabularies.
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Program management discipline, with the ability to track and drive multiple concurrent workstreams to closure.
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Comfortable operating in ambiguous, matrixed, fast-moving environments.
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Bias toward ownership, pragmatism, and delivering results with urgency.
Operational Excellence
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Rigorous tracking of readiness checklists, risk logs, and action items across many concurrent site transitions within your assigned region.
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Proven ability to build and refine standardized transition frameworks that scale with business growth.
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Strong attention to detail in transition documentation and handover packages.
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Willingness to travel to sites during critical transition windows.
Nice to Have
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Experience with program management tooling (e.g., Smartsheet, Asana, Jira, monday.com) for tracking multi-workstream transitions.
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Familiarity with network cutover or compute/hardware deployment processes specifically.
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Experience with ITSM platforms and ticketing workflows.
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Experience with Palantir Foundry or similar data platforms for operational analytics.
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