1. Strategic AP Centralization & Vertical Governance * Lead the end-to-end centralization and stabilization of diverse corporate verticals into the core P2P framework. * Navigate organizational ambiguity to design, map, and implement unified, standardized ingestion and payment workflows across newly absorbed business lines. * Act as the primary internal consultant and business partner to cross-functional leadership, aligning decentralized departmental needs with corporate financial controls. 2. Payment Operations & Card Management * Oversee comprehensive global Accounts Payable and payment operations, establishing best-in-class metrics for accuracy, cycle time, and vendor satisfaction. * Take ultimate ownership of advanced payment exceptions, identifying root causes of bank, settlement, or technical integration failures and implementing definitive solutions. * Manage the corporate virtual card process to maximize rebate captures, tighten financial security, and optimize working capital deployment. 3. System Ownership, Defect Resolution & AI Innovation * Serve as the functional business owner for our core P2P systems, driving the transition, optimization, of our unified SAP & CoupaP2P ecosystem. * Proactively drive system enhancements and critical software defects to resolution; actively partner with IT, Engineering, and software vendors to troubleshoot technical bugs rather than just logging tickets. * Evaluate, pioneer, and leverage AI capabilities—including automated invoice ingestion, smart matching engines, and intelligent fraud detection—to scale operations horizontally without expanding human overhead. 4. Process Improvement & Continuous Optimization * Cultivate a culture of continuous process improvement, continuously evaluating existing workflows to strip out waste, automate repetitive tasks, and design lean operational playbooks. * Establish, monitor, and report on advanced operational KPIs, scaling the department from a reactive queue-management team to a proactive model of operational excellence.