· Manage and schedule all incoming jobs: collision repairs, paint jobs, wrap installations, restorations, custom work — based on estimates and customer approvals.
· Assign tasks to technicians/teams appropriately based on their specialties (body work, paint, wrap, restoration, custom accessories).
· Supervise the work in progress; coordinate between departments (estimator, customer service, technicians, finishers) to ensure work flows smoothly and deadlines are met.
· Monitor quality control: inspect completed work for adherence to shop standards, safety protocols, paint/wrap finish quality, structural integrity, and customer expectations.
· Manage resources: technician staffing, materials (paint, wrap film, parts, finishing supplies), shop equipment, workspace scheduling to optimize throughput without compromising quality.
· Communicate with customers (or customer service/estimator) as needed regarding job status, timeline changes, special requests, or potential issues.
· Enforce safety, shop standards, cleanliness, and ensure compliance with any relevant regulations for painting, wrapping, or collision repairs.
· Mentor and train technicians/staff as needed to uphold quality, workmanship, and customer service standards.