Education & Experience Requirements
• Must be at least 18 years of age
• High School Diploma or high school equivalent preferred
• 1 year of customer/ guest experience preferred
Knowledge, Skills & Abilities
• Basic industry terminology
• Familiar with hotel fire and safety procedures, assisting in emergency and security procedures as directed by management
• Knowledge of company policies and procedures
• Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly
• Strong attention to detail
• Active listening and interpersonal skills to personalize the guest experience
• Ability to act professional in a fast-paced environment
• Ability to understand written and verbal English
• Ability to work independently with minimal supervision
• Ability to work effectively in team settings, contributing positively to group dynamics
• Ability to demonstrate expertise in the technical aspect of the job
• Comply with all policies and procedures for the Front Desk department
• Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand