Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
Join the team as a Front Desk Representative, where you’ll create a warm and memorable first impression for guests in a luxury resort environment. In this role, you’ll deliver personalized service while assisting guests with arrivals, departures, reservations, and special requests to ensure a seamless stay.
Working in a fast-paced, guest-focused environment, you’ll anticipate needs, build meaningful connections, and create WOW moments guests will remember long after their experience with us!
Benefits
THE STARTING PAY RATE: $19.80 / Per Hour
THE DAY-TO-DAY:
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Welcome guests to the property by providing memorable service, anticipating guest needs, and resolving guest concerns in alignment with S.H.O.W. Service Basics
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Manage guest check-ins, check-outs, walk-ins, and early or late arrivals and departures in a seamless and professional manner
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Enhance the guest experience by offering room upgrades when available and promoting MGM Rewards enrollment and benefits
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Partner with Housekeeping and other departments to meet guest expectations and special requests
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Process payments, post charges and credits accurately, handle cash and credit transactions, and balance all cash and cash equivalent transactions according to property procedures
THE IDEAL CANDIDATE:
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Must be 18 years of age or older
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High School Diploma or GED
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One (1) year of prior relevant Guest Facing Customer Service experience preferred
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Six (6) months of prior relevant cash handling experience preferred
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Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
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Must be able to work various shifts, including weekends and all holidays
THE PERKS & BENEFITS:
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Free meals in our Park MGM employee dining room
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Free parking on and off-shift at all MGM Resorts properties
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Health & Income Protection benefits (for eligible employees)
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Professional and personal development opportunities through employee programs and network groups
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Wellness incentive programs to help you stay healthy physically and mentally
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Access to company hotel, food and beverage, retail, and entertainment discounts