The successful candidate will be responsible for the service, maintenance, installation, and support of JBT Marel equipment at customer sites to ensure optimal performance and customer satisfaction.
Key Responsibilities:
•
Perform servicing and maintenance of JBT Marel equipment at customer sites, including remote locations where required (e.g., Zimbabwe, Eswatini, Durban, and other regions).
•
Ensure all machinery is clean, calibrated, and operating in accordance with JBT Marel performance standards.
•
Work closely with the Technical Service Manager and Sales Department to maintain effective communication between customer sites and the JBT Marel Head Office.
•
Advise the Technical Service Manager of all parts, tooling, and equipment requirements at customer locations.
•
Assist with and perform equipment overhauls under the guidance of the Technical Service Manager to ensure compliance with JBT Marel and customer standards.
•
Support field testing and performance evaluations of equipment.
•
Service and maintain a variety of JBT Marel equipment as required.
•
Diagnose technical faults and equipment failures, identify root causes, and implement effective corrective actions.
•
Assist with the installation, commissioning, and start-up of new JBT Marel equipment.
•
Maintain a professional relationship with customers and uphold JBT Marel’s reputation for service excellence.
Key Competencies:
•
Strong technical troubleshooting and problem-solving skills.
•
Ability to work independently with minimal supervision.
•
Effective communication and customer service skills.
•
Good planning and organizational abilities.
•
Willingness to travel extensively and work at customer sites as required.
•
Ability to work under pressure and meet deadlines.
Knowledge and Skills:
•
Minimum 3 years mechanical and basic electrical experience.