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Coupang
Senior Manager, Program Management
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Location
Taipei, Taiwan
Work mode
on-site
Type
full-time
Department
Retail PMO & Global Business
Company size
10,000+ people
First seen
1w ago
Last seen
2d ago
Legal
Please make sure to
apply with your Coupang e-mail address
**.**
About the role
Senior Manager, Program Management
What You Will Do
•
Manage the end-to-end product onboarding process for the Jiku (international products) line of business in Taiwan.
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Ensure quality of catalog onboarding (images, content, titles, translations).
•
Manage SLAs and operational metrics.
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Work with multiple stakeholders: Jiku business team, Jiku product team, catalog product team, and compliance stakeholders (e.g., PCO team).
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Oversee AI-assisted translation quality and prevent escalations.
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Identify problems and fix them proactively.
Basic Qualifications
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People leadership and team management.
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Operational process management.
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Stakeholder management across cross-functional teams.
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Understanding of catalog onboarding (content, images, titles, translation workflows).
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Ability to manage and collaborate with technology/product teams (though not required to be deeply technical).
Preferred Qualifications
•
Experience with international product onboarding.
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Familiarity with compliance requirements for international/cross-border products.
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Experience managing AI-assisted workflows or translation quality.
Recruitment Process
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Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
•
The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
•
Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
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