You have taste, and that shows in our products for patients (B2C), providers (B2B) and internal operations teams (internal tools).
You care about the details of user flows and design, not just whether a feature works. Healthcare has trained patients and providers to expect clunky portals and forms that ask the same question five times. We think that’s a failure of imagination, not a fact of the industry. Families and clinicians deserve the same craft as any consumer app they use, and you’re offended on their behalf when healthcare software falls short. You can hire and manage design talent that meets your own bar.
Build for the whole business, not just the app.
We are fundamentally an operations business. We sell the outcome to our provider entrepreneurs (done for you healthcare admin), and accomplish the outcome more efficiently than competitors with AI enablement. This means that internal tools are a core part of our product. You should love designing integrations with HubSpot, or our own internal CRMs, where our ops teams across client intake, prior authorizations, revenue cycle, provider success, and more actually live.
Treat product as a process across the whole org, not just a function.
Our Strategy & Operations team members are empowered to build prototypes and sit directly with engineers. You won’t act as a gatekeeper between the business and engineering; your job is to facilitate and translate. Some days that means coaching an ops team member on how to write a good ticket. Other days it means designing the product yourself. Whatever it takes to get good product shipped.
Grow the team the AI-native way.
Engineering is shipping faster than ever, and we feel the strain on the product side. We don’t want to solve that by throwing more PM headcount at it that slows down the velocity we’ve built. As Head of Product, you’ll define how a small, AI-native product org keeps pace with engineering without becoming a bottleneck through tooling, process, and leverage, not just hiring.
This isn’t a role where you review mocks on Fridays. You’re prototyping, pressure-testing, and iterating. You have opinions about the details. AI is changing what it means to be “in the weeds,” and you’re leaning into that, using tools like Claude Code and Cursor to go from idea to working demo yourself.
Create pace and urgency without chaos. Define what “fast” means for Alpaca’s product org: how decisions get made, how work moves through the system, how the team stays focused on what matters. Remove friction. Raise the clock speed.
This is a company-building role, not just a product role. You’ll contribute to decisions that extend well beyond your function: go-to-market, hiring, and company strategy. You care about Alpaca winning, not just Product winning.