Direct the operations of the central business office of Professional Services with primary focus
on accounts receivable management.
• Improvement business processes
• Performance versus budget
Develop new processes to streamline and automate AR follow up and insurance verification
Document and oversee implementation of written operating procedures for the department.
*Provide information regarding proper AR follow up standards
*Ensure billing system is utilized by staff to the fullest
*Audit compliance with policies
*Decrease number of edits and rejections
• Practice Operations & Standardization
▸ Provide operational oversight across all OB/GYN practice sites, ensuring consistent application of policies,
workflows, and service standards.
▸ Lead the development, implementation, and ongoing refinement of standardized clinical and administrative
workflows across the department.
▸ Conduct regular site visits and operational assessments to identify gaps, implement improvements, and
▸ Establish and maintain a department-wide operations playbook and standard operating procedures (SOPs).
• Staffing, Workforce Planning & Culture
▸ Partner with HR and department leadership to assess staffing needs across all sites and ensure appropriate
right-sizing in alignment with volume and operational demands.
▸ Lead recruitment, onboarding, training, and performance management of administrative and clinical
• Performance Management & Quality Improvement
▸ Establish operational KPIs and dashboards to monitor site performance across access, efficiency, quality,
and patient experience metrics.
▸ Lead root cause analyses and implement corrective action plans in response to operational deficiencies or
• Strategic Leadership & Collaboration
▸ Serve as an operational thought partner to the Director of Finance & Operations and departmental
▸ Manage relationships with key institutional partners including Facilities, IT, HR, Compliance, and Patient
▸ Support department growth initiatives including new site development, service line expansion, and program
• Financial & Resource Stewardship
▸ Partner with the Director of Finance & Operations on budget development and management for operational
▸ Identify and implement cost-saving and efficiency opportunities without compromising quality or
staff/patient experience.