-Manages professional employees and/or supervisors
-Is accountable for the performance and results of a team within own discipline
-Adapts departmental plans and priorities to address resource and operational challenges
-Decisions are guided by policies, procedures and business plan; receives guidance from manager
-Provides technical guidance to employees, colleagues and/or customers
Functional Knowledge:
-Requires understanding and application of procedures and concepts within own discipline and basic knowledge of other disciplines
Business Expertise:
-Applies understanding of the industry and how own area contributes to the achievement of objectives
Leadership:
-Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges
Problem Solving:
-Identifies and resolves technical, operational and organizational problems
Impact:
-Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives
-Guided by policies, resource requirements, budgets and the business plan
Interpersonal Skills:
-Guides, influences and persuades others either internally in other areas or externally with customers or agencies