Key Responsibilities:
Implementation Leadership: Lead all implementation phases, including pre-UAT, UAT, production deployments, and post-go-live support.
Customer Engagement: Serve as the primary point of contact for customers, managing expectations and ensuring professional communication throughout the project lifecycle.
UAT Coordination: Plan, execute, and oversee UAT sessions with banks, resolving issues and ensuring readiness for production.
Issue Resolution: Proactively track and resolve technical and operational issues, escalating when necessary.
Process Optimization: Identify inefficiencies in workflows and recommend improvements to enhance delivery.
Collaboration: Work closely with engineering, QA, and product teams to ensure alignment on deliverables and timelines.
Mentorship: Provide guidance to junior team members, helping them grow and succeed.