Cross-Tower Technical Leadership:
• Act as the senior technical authority across all Cloud Infrastructure Operations towers
• Provide support for complex, high-severity incidents and problem management
• Identify systemic risks and drive remediation
**Automation & Engineering Excellence:**Lead delivery of automation initiatives to reduce manual effort and improve reliability
• Promote infrastructure as code, scripting, and engineering best practices
• Embed automation into BAU operations such as patching and remediation
Platform & Operational Improvement:
• Drive service resilience improvements and reduce MTTR
• Define and evolve operational standards and runbooks
Incident Support & Troubleshooting:
• Lead diagnostics for complex cross-platform issues across Windows and Linux
• Drive root cause analysis and permanent fixes
Collaboration & Influence:
• Act as a technical escalation point across teams
• Influence technical direction through expertise and credibility