Ramp builds software that moves real money — corporate cards, bill payments, reimbursements, accounting integrations, and travel. Our customers rely on us to keep their operations running, and our CX team is the frontline when something needs to be resolved fast.
Premier Support is the dedicated support team for Ramp’s largest and most complex customers - the Enterprise and Strategic accounts running global, multi-entity finance operations on Ramp. Our specialists support these accounts with real depth: they know the businesses, stakeholders, and systems, and they’re the people the customer comes to when something matters. It’s high-touch, relationship-led support.
Ramp is hiring an Associate Manager to lead Premier Support. This is a small team of senior specialists - six today, scaling meaningfully, who are the daily point of contact for the accounts Ramp can least afford to get wrong.
You’ll own the people and the performance. That means coaching specialists who operate with real autonomy, hold a high bar for quality and responsiveness when the stakes are high, and are the person your team escalates to when an account is experiencing challenges. You’ll partner daily with the Account Managers who own the strategy for these same accounts - they own the account direction, you own the support experience that makes it possible.
This team is new. The playbook exists but it isn’t finished, and you’ll be shaping it. That means you need to be someone who can build and lead at the same time: designing the operating rhythm, spotting where the model breaks before it breaks, and having a contingency ready when something doesn’t land. You’ll be trusted with a lot early, and you’ll have a manager who has built these teams from scratch and stays close.
This is a people-leadership job first. We’re looking for someone genuinely passionate about managing people and building strong, solid teams. Someone who finds the craft of leadership itself interesting, not just the outcomes it produces.