• Diagnose & operate core server/cluster components - Investigate and handle compute/storage hardware issues (CPU, memory, drives, NICs, GPUs, PSUs) and interconnect problems (switches, cables, transceivers; Ethernet/InfiniBand). Perform safe interventions (power-off/lockout, ESD) to replace, re-seat, or recable components and restore service.
• Safety & procedures - Apply lockout/tagout (LOTO) and ESD discipline; follow pre/post-work checklists; maintain tidy, safe work areas.
• First-line diagnostics - Triage using LEDs, POST, beep codes and basic tests; capture evidence (photos, serials, results); open/update/close tickets with clear notes.
• Preventive maintenance - Provide feedback and ideas to improve proactive activities, monitoring, and targeted follow-ups on recurring or specific anomalies; help turn ad-hoc checks into SOPs, alerts, and dashboards.
• Parts & logistics - Receive and track parts, keep labeled inventory accurate, manage simple RMAs, and coordinate with vendors.
• Collaboration & escalation - Partner with senior hardware/firmware owners on complex or multi-node issues; communicate status and next steps crisply.
• Documentation & quality - Keep SOPs/checklists current; ensure zero undocumented changes and consistent, audit-ready records.