• Manage and successfully maintain a smooth, efficient, effective, and profitable store.
• Assist in recruiting and developing your team along with creating weekly work schedules, assigning daily tasks, and maintaining accountability at all levels.
• Ensure that staff understand and can execute successfully all facets of their jobs including but not limited to cash handling, re-stocking, merchandising and customer service.
• Cultivate a collaborative and productive team environment.
• Ensure compliance with existing health and safety regulations.
• Coordinate, analyze, observe, meet deadlines, and make decisions that reflect GSI company strategies.
• Oversee daily restocking of the sales floor while maintaining a clean, safe, and intriguing merchandise strategy.
• Ensure that all shipments and orders are processed correctly, communicated to all involved parties, and are completed in a timely manner.
• Manage all controllable costs to keep operations profitable.
• Communicate daily with management about store operations, staff and guest interactions.
After training, must display a working knowledge of policies and emergency procedures so that employee and guest safety will be insured.
· Utilizes the radio/paging communication system used throughout the facility.
· Assists in coordinating registration functions for all guests.
· Daily front desk checklist tasks that include:
a) Check in and check out functions
b) Guest orientation of the local area and local hiking trails
c) Proper telephone service technique
d) Informing guests of transportation availability
e) Full understanding and utilization of the property management system
f) Assisting all guests in any way possible
g) Maintaining a limited supply of sundries
h) Assisting guest with any of their meeting room needs
i) Forwarding guest suggestion or concerns to the proper Manager.
· Performs any and all other duties assigned by management.
· Operating a computer, fax machine, and copy machine.