Product Engineering is a unified team responsible for the engineering of Disney Entertainment & ESPN digital and streaming products and platforms. This includes product engineering, media engineering, quality assurance, engineering behind personalization, commerce, lifecycle, and identity.
The Observability & Insights group ensures that Disney Streaming’s distributed systems are reliable, performant, and transparent. We build the telemetry, dashboards, alerting, insights pipelines, and developer experience tooling that enable engineers across the organization to understand system health and take action quickly.
As a Software Engineer II on the Reliability Insights team, you will design and build data and reporting pipelines that evaluate and prove the real-world performance, precision, and business impact of Disney’s operational AI and observability tools. You will bridge backend engineering and data-driven insights, transforming raw telemetry, AI agent interactions, and operational logs into clear metrics around AI reliability, model drift, and incident mitigation.
In this role, you will build automated ground-truth pipelines and model evaluation frameworks that quantify how effectively AI agents and anomaly models perform in production. You will capture end user feedback, correlate AI signals with incident resolution timelines (e.g., Mean Time to Mitigation), and build single pane dashboards for engineering and leadership. Partnering closely with SRE, product, and platform engineering teams, you will eliminate visibility gaps, reduce alert noise, and establish clear standards for AI model performance across Disney+, Hulu, and ESPN.