How you`ll make an impact
• Troubleshoot and repair hardware and/or software for desktops, laptops, peripheral equipment and other IT related hardware (Tier 2/3)
• Configure and manage customer workstation, portable computing devices and peripherals (Following defined imaging and deployment processes)
• Perform daily support (moves, adds, changes, etc.) for desktops, laptops, peripheral equipment and other IT related hardware (ex. VOIP Phones, A/V support as applicable for your region, etc.)
• Define Lifecycle upgrade requirements and other IT project support needs involving IT Technicians/Technologists
• Training users in various situations, educating them regarding use of hardware, its software and related systems. Training would be brief, one-on-one, small group, ad-hoc and hands on “How-to” instructions
• Manage installation of desktops, laptops, peripheral equipment and other IT related hardware
• Coordinate activities with third party vendors as needed (Order fulfillment, Warrantees, Project Needs, Vendor relations / feedback, and so forth)
• Manage priorities based on Service requests and incident tickets while regularly updating tickets to reflect work performed
• Other incidental duties