1) Clinical Decision Making -
Functions independently to assess, develop and implement plan of care for complex patients including medical and/or psychosocial disorders, during telephone triage and in person visits.
Provides independent quality triage and patient care utilizing strong assessment skills, point of care testing and quality assurance checks.
Develops skills in recognizing patterns of behaviors or illnesses to make recommendations to enhance or develop practice protocols, treatment plans or programs.
Demonstrate advanced skills to deal with difficult patients to resolve conflicts amiably.
Mentors clinical staff and ensures all clinical staff maintain and develop competencies to meet quality and safety standards.
Provides staff and patient education as requested or needed.
Precepts new graduate nurses and/or nurses new to the practice.
2) Clinical Practice Innovation -
Makes recommendations for and participates in establishing and implementing protocols, treatment plans or programs using evidence based criteria.
Promotes Patient Safety and uses SRS reports to develop action plans.
Recognizes research opportunities engaging and collaborating with clinical and/or practice staff to determine viability for a study.
Assists in developing unit based education for patients and staff.
Identifies operational improvement opportunities making recommendation to clinical and/or practice manager.
3) Nurse Patient Family Relationship -
Assesses barriers to care. Considers the influence of social and cultural differences that might impede patient care and develops solutions. Supports patient/family to be involved in the clinical decision making process with the team and providers.
4) Patient Family Education and Health Care Transition Management
Identifies, anticipates, and addresses the learning needs of both patients and families.
Anticipates patient’s resource and care needs when transitioning to another facility or home.
Provides outreach and transition management across the continuum of care
5) Health Care Team Relationships
Interacts Effectively within the health care team to manage and coordinate patient and family-focused care along the continuum of care with effective and efficient use of resources to achieve optimal patient and family outcomes for defined patients and/or groups of patients.
Consults with providers and other health team members to coordinate patient care activities.
Serves as a resource to staff members providing understanding, and considered responses with an appropriate level of detail and education.
Identifies and respects customer needs and adjusts communication style as needed.
Successfully manages difficult communications. Clearly and respectfully articulates issues in a positive professional manner. Actively, attentively listens without bias. Allows others to express their opinion and Is open to new ideas. Reserves judgment until all the facts are known and is sensitive to the impact of decisions on others.
Educates staff on the use of equipment and standards for quality assurance and infection control.
Assumes responsibilities as appropriate.
Mentors residents and students.