Partner Relationship Management
● Serve as the primary point of contact for Adaptive’s key partners, building deep, trust-based relationships that drive long-term mutual success
● Define joint goals and success metrics with each partner, and hold regular business reviews to track progress and address challenges
● Proactively identify opportunities to deepen partnerships — expanding scope, volume, or co-marketing efforts — and work cross-functionally to bring them to life
● Resolve partner issues and escalations quickly and effectively, maintaining a high bar for the partner experience
● Serve as the internal champion for our partners, bringing their outside-in perspectives into product, operations, marketing, and leadership conversations
● Synthesize partner feedback into clear, actionable insights that inform what we build, why we build it, and how we go to market
● Identify patterns and signals across the partner base that surface strategic opportunities or risks for the business
Go-to-Market & Partner Acquisition
● Support the design and execution of go-to-market initiatives in partnership with the Head of Growth & Business Development
● Identify and qualify prospective new partners, supporting outreach and early-stage relationship development to expand Adaptive’s partner network
● Collaborate with marketing and distribution to develop partner-facing materials, messaging, and enablement resources
Events & Industry Presence
● Represent Adaptive at key industry conferences, trade events, and partner meetings throughout the year, requiring occasional travel
● Prepare thoughtfully for external engagements, acting as a credible and enthusiastic ambassador for Adaptive’s mission and products
● Capture and share learnings from the field to inform our market positioning and competitive awareness