Support our users across all online channels (email, Discord, website chat, forums, social medias, etc) for non-technical issues (such as Umbrel Home order related queries)
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Work with our logistics and fulfillment team to resolve order/shipping issues
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Help users with various non-technical tasks, such as order modifications, returns, replacements, and repairs
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Create how-tos, guides, wikis, knowledge base, etc for recurring questions
Requirements
We hope you:
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Have great written communication skills
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Like talking to users and are willing to constantly do so without external encouragement
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Are able to empathize with users, and genuinely care about their problems — we can’t exist without them