As a Senior Strategic Deployment Manager, you’ll work directly with customers to help them turn AI use cases into real, production-ready voice agents. You’ll sit at the intersection of technology, consulting, and execution, helping customers understand what’s possible, define the right solution, and get it working in the real world.
You’ll lead customer engagements from discovery through launch, working closely with customer operators and technical teams as well as Retell’s Sales, Product, Engineering, and Customer Success teams.
This is a highly hands-on role. You’ll be expected to understand the customer’s business, solve ambiguous problems, build and test solutions, and keep projects moving. The goal isn’t just to make a deployment work — it’s to make sure the customer gets real value from it.
We’re looking for candidates who are fluent in both Mandarin and English, with the communication skills to work effectively with customers and internal teams across both languages.
If you enjoy working with customers, solving difficult problems, and turning messy requirements into something that actually works, this is a great role for you.