Privacy, Data Protection & Commercial Technology Attorney (SaaS, DPAs, AI & Data Agreements)
LocationRemote, New York City, NY
Work moderemote
Typefull-time
DepartmentCounsel
Company size11+ people
First seen1w ago
Last seen19h ago
About the Role
As a Senior Customer Success Manager, Enterprise/Strategic, you’ll own and grow a portfolio of our most important enterprise customers, acting as the strategic quarterback for executive relationships, measurable value realization, adoption, renewals, and expansion. You’ll lead high-stakes, complex implementations and AI transformation initiatives with Fortune 500 legal departments, while also helping define the playbook for how Customer Success operates at Eudia.
This is a high-autonomy role for a self-starter who thrives in early-stage environments: you’ll pioneer best practices, create repeatable frameworks, and bring a customer-advocacy lens into every internal conversation. You’ll be energized by being in the room with C-suite and senior enterprise leaders, and you’ll love connecting dots: figuring things out even when the answer isn’t obvious.
What You’ll Do
1)
Executive Leadership & Customer Advocacy
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Build durable, multi-threaded relationships across Legal, Legal Ops, IT, Security, Procurement, and executive stakeholders.
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Lead executive-facing value conversations: success plans, QBRs/EBRs, stakeholder alignment, and outcome storytelling.
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Serve as the internal voice of the customer—translating customer pain into clear product and delivery priorities.
2)
Value Realization (ROI) & AI Transformation
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Define “what success means” with each customer: outcomes, KPIs, adoption targets, and time-to-value milestones.
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Lead customers through AI-enabled workflow transformation—helping them discover high-value use cases, design the future-state, and operationalize change.
Help define best practices for Strategic CS: segmentation, engagement models, EBR/QBR standards, adoption measurement, and scaled operating rhythms.
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Spot patterns across accounts and propose improvements to product, process, enablement, and GTM.
What We’re Looking For (Required)
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7+ years in enterprise / strategic Customer Success, account management, client services, or similar customer-facing roles with measurable business outcomes.
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Proven success owning enterprise relationships with senior stakeholders and navigating complex orgs.
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Strong commercial acumen: renewals, retention strategy, risk forecasting, and expansion identification (you understand how CS drives durable revenue).
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Demonstrated ability to lead ambiguity: you proactively create structure, frameworks, and momentum where none exists.
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Executive-ready communication: concise, structured, persuasive in writing and in the room.
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Comfortable learning new technology quickly and guiding customers through adoption of AI-enabled workflows.
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Willingness and ability to travel for customer meetings, customer events, and periodic team onsites/enablement.
Preferred (Nice to Have)
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Experience in early-stage startups (or building a new function/pod/playbook inside a larger org).
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Domain exposure to legal, compliance, or regulated enterprise workflows.
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Background in sales, investment banking, legal, consulting, or professional services (helpful, not required).
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Experience selling/expanding products into enterprise accounts alongside Sales (while maintaining a trusted-advisor posture).
Why You’ll Love Working Here
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High impact + high visibility: you’ll shape outcomes for marquee enterprise customers and influence how we scale Customer Success.
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Autonomy: you’ll own strategy and execution, not just tasks.
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Front-row seat to AI transformation: work directly with executive leaders solving meaningful, complex operational challenges.
If you’re ready to take on the challenge and make an impact in a rapidly evolving industry, we want to hear from you!