FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures.
In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents. **FairMoney thrives on its diverse workforce, bringing together talent from over 27 nationalities. This multicultural team drives the company’s mission of reshaping financial services for underserved communities.**To gain deeper insights into FairMoney’s pivotal role in reshaping Africa’s financial landscape, we invite you to watch informative video.
Job Responsibilities
End-to-End Ownership
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Full accountability for cash collected, arrears, roll-rates, PAR/NPL, and recovery economics
Design and execute a multi-horizon collections strategy thriugh short term cash optimization, mid term recovery improvement and long term customer behaviour change.
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Build structured approach to early vs late stage collections, segmentation driven treatment strategies and behavioural & incentive based interventions
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Introduce clear experimentation frameworks (control vs test, ROI-driven rollouts)
Data-Led Decision Making
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Use data to drive decisions
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Partner deeply with Risk and Data Science on roll-rate optimisation, behavioural analytics, treatment effectiveness measurement, unit economics and ROI of collections actions and demand transparent, decision-ready reporting with clear accountability
Team & Bench Strength
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Build a high-calibre leadership bench within Collections
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Upgrade talent decisively where required
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Develop leaders, not just agents
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Create a culture of accountability, ownership, and continuous improvement
Cross-Functional Leadership
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Actively influence Product, Risk, Tech, and CX — do not wait for alignment
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Challenge constructively where design or policy decisions harm recoveries
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Be a respected, firm voice at senior leadership and ExCo forums
Customer & Brand Balance
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Improve collections outcomes without damaging long-term customer value
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Reduce escalations through system fixes, not firefighting
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Balance firmness with fairness through smarter design, not leniency
Time-Bound Success Expectations
First 90 Days (Stabilise & Diagnose)
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Take full ownership of collections performance and escalations
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Establish clear visibility on cash, arrears, roll-rates, and recovery drivers
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Identify and begin fixing the highest-impact structural blockers
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Deliver a credible, data-backed transformation roadmap with priorities and owners
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Reset accountability standards and leadership expectations within the team
First 6 Months (Deliver Step-Change)
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Demonstrate measurable improvement in cash collected, late stage roll rates and then cash-to-arrears & cash-to-instalment ratios
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Implement segmentation-driven treatment strategies at scale
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Reduce escalations and repeat failure points through system and process redesign
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Strengthen leadership bench with clear successors and upgraded capability
Requirements
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Minimum of first degree in any related field of study.
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Minimum of 8 years proven experience in Collections with good leadership experience.
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Senior leadership experience in collections within lending, fintech, or credit-led businesses
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Proven track record of turning around or materially improving collections performance
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Experience operating in data-rich, fast-moving environments
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This role is open only to applicants willing to spend at least one week per month in Nigeria.
Benefits
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25 days paid vacation, Sick & Public Holidays to B2B contractors.
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Remote (timezone must have significant overlap with CET).
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Training & Development budget.
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Paid company business trips.
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Relocation allowance
Recruitment Process
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A screening interview with one of the members of the Talent Acquisition team.
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Technical interview with Global Head of Operations