When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
The Product Operations Manager sits within the Atomic Spectrometry team. This role is the operational engine of the product line; addressing every quality issue, supply chain disruption, customer escalation, and procurement challenge so that the Strategic Product Manager can remain focused on strategy and NPIs without interruption.
Location: On site Monday-Friday in our Woodbridge, Ontario office.
Escalation Management
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Serve as the primary point of contact for all quality escalation issues, from production defects, field failures, and customer complaints; triaging, owning, and driving to resolution
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Manage cross-functional escalation resolution involving Quality, Service, Manufacturing, and Customer Support teams
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Maintain a live escalation tracker and provide regular status reporting to the VP Product Line and Senior Director
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Escalate to the Strategic Product Manager only when an issue has direct roadmap or lifecycle implications
Supply Chain & Capacity
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Own supply chain issue resolution for the product line: parts shortages, lead time problems, supplier quality issues
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Provide capacity planning inputs and production schedule visibility to support AOP and NPI planning
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Monitor inventory health, backlog, and on-time delivery performance in partnership with Supply Chain and Operations
Procurement & Sourcing Support
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Coordinate with R&D and the procurement team on supplier qualification, RFQ processes, and vendor management for the product line
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Support “make vs. buy” decisions and cost improvement initiatives by providing product-line context and requirements
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Manage vendor relationships and performance tracking for key product line suppliers
Sustaining Engineering Coordination
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Prioritize and manage the sustaining engineering backlog in partnership with R&D: bug fixes, component changes, regulatory updates.
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Own the triage process for field-reported product issues that require engineering investigation
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Ensure sustaining engineering resources are allocated to the highest-impact issues
Cross-functional Coordination
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Act as the product line’s operational liaison with Quality, Manufacturing, Supply Chain, Service, and Customer Support functions
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Represent the product line in operational review meetings and escalation forums
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Provide operational data and insights to support AOP planning and quarterly business reviews
Basic Requirements
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Bachelor’s degree in Engineering, Operations, Supply Chain, Chemistry, or a related field
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Minimum 5 years of experience in product operations, supply chain, quality management, or related functions in a high-tech or scientific instrumentation environment
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Strong understanding of quality management systems and escalation processes
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Experience working cross-functionally with Quality, Manufacturing, Supply Chain, and Customer Support teams
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Excellent organizational and project management skills - comfortable managing multiple open issues simultaneously
Preferred Characteristics
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Experience with analytical instrumentation or laboratory equipment products
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Familiarity with SAP or similar ERP systems
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Experience with sustaining engineering processes and backlog management
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Strong data analysis skills - ability to track, trend, and report operational metrics
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Demonstrated ability to drive issues to closure in complex, matrixed organizations
Benefits
The annual compensation range for this full-time position is $100,000.00 to $122,000.00. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.