We are looking for a Technical Support Specialist to join our internal support team for B2B retail. This role is focused entirely on helping colleagues across the company: account managers, commercial and operations teams reach out when something doesn’t work as expected, and you find out why and fix it. It’s a great opportunity for someone who enjoys digging into how things work, likes solving puzzles, and wants to grow in a friendly international team. You’ll work in a small team of two, closely with the team lead.
Requirements
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1+ year of experience in technical or customer support
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Strong logical and analytical thinking
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Readiness to work with large volumes of technical data
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Excellent written communication skills
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Comfort with regular, repetitive, and routine tasks, with attention to detail and patience
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Genuine interest in the technical side of the product and in finding the root causes of errors
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Open, friendly, and easy-going communication style
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English level B1 (Intermediate) or higher, since you’ll regularly communicate with international colleagues
Nice to have:
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Basic SQL knowledge
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Experience with Jira and CRM systems
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Familiarity with tools like Postman, Grafana, or Kibana
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Experience in travel tech or B2B products
Benefits
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Flexible schedules and opportunity to work remotely.
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Ambitious and supportive team who love what they do, appreciate each other, and grow together.
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Internal programs for adaptation and training, development of soft skills, and leadership abilities.
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Partial compensation for participating in external training and conferences.
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Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
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Corporate prices on hotels and travel services.
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MyTime Day Off - an extra non-working day without loss of compensation.