Senior Shopify Project & Account Manager (Remote - CET Hours)
LocationCape Town, Western Cape, South Africa
Work moderemote
Typecontract
Company size11+ people
First seen1w ago
Last seen2d ago
About the company
LMG Staffing Solutions is hiring on behalf of a fast-growing eCommerce-focused digital agency specializing in Shopify development, CRO, SEO, and retention marketing for premium online brands. We are seeking a highly organized and client-focused Senior Shopify Project & Account Manager to lead project delivery, manage client relationships, and coordinate cross-functional teams across multiple Shopify engagements.
This is a freelance contractor opportunity for someone who thrives in a fast-paced agency environment, excels at stakeholder communication, and has strong experience managing Shopify projects from kickoff through launch and ongoing optimization.
The ideal candidate is proactive, detail-oriented, commercially minded, and passionate about delivering exceptional client experiences while maintaining operational excellence.
Key Responsibilities
Project Delivery Management
•
Manage up to 7 concurrent Shopify and eCommerce projects including:
•
Shopify builds
•
CRO initiatives
•
SEO retainers
•
Ongoing support engagements
•
Maintain project timelines, budgets, documentation, and delivery quality
•
Manage Asana boards, project schedules, risk logs, and change requests
•
Coordinate cross-functional collaboration between development, design, SEO, and email teams
•
Ensure projects stay within defined scope and performance expectations
Client Relationship Management
•
Serve as the primary point of contact for assigned clients
•
Provide proactive communication and updates via Loom, email, and meetings
•
Lead recurring review calls and roadmap discussions
•
Build long-term client relationships focused on trust, transparency, and growth
•
Identify upsell and retainer opportunities where appropriate
Team Leadership & Coordination
•
Facilitate weekly delivery meetings and project reviews
•
Allocate tasks across designers and developers
•
Conduct QA reviews and enforce agency standards
•
Support junior team members through mentorship and process guidance
•
Escalate risks or blockers appropriately to leadership
Process & Operational Improvement
•
Help improve SOPs, workflows, and internal documentation
•
Contribute ideas for operational efficiency and process optimization
•
Support retrospective reviews and continuous improvement initiatives
•
Maintain organized project records and reporting structures
Commercial & Scope Oversight
•
Review project changes and support budget management
•
Ensure projects remain aligned with business goals and profitability targets
•
Assist with quoting, scoping, and proposal preparation when needed
Requirements
•
4+ years of experience in:
•
Project Management
•
Account Management
•
Digital Agency Operations
•
Shopify or eCommerce environments
•
Strong understanding of Shopify ecosystems and website delivery workflows