Business Banking supports entrepreneurs and business owners with advice, service, and solutions that help them manage and grow their businesses. As a Business Client Advice Centre Agent, you’ll be the first point of contact for clients reaching out through the inbound queue, delivering responsive customer service and helping triage requests to the right support channels. You’ll manage a range of client inquiries with professionalism, accuracy, and care while creating a positive experience in every interaction. Using your contact centre experience and business banking knowledge, you’ll identify client needs, address routine requests, and help ensure clients receive timely support. In this fast-paced environment, you’ll balance service excellence, sound judgment, and attention to detail to support smooth day-to-day operations.