Find jobs
Pricing
Sign in
FIND JOBSPRICINGSIGN INSIGN UP
← Back
Hcsc

Customer Advocate I

LocationMT - Helena
Work moderemote
Typefull-time
Company size10,000+ people
First seen5d ago
Last seen1d ago
About the company
At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.
Join HCSC and be part of a purpose-driven company that will invest in your professional development.
About the role
Job Summary
Responsibilities
Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 85% of the scheduled time on the phone according to business need.
JOB REQUIREMENTS:
•
High school diploma OR GED.
•
6 months customer service experience OR 6 months experience in an office environment.
•
Data entry and/or typing experience.
•
Interpersonal, verbal and written communication skills.
•
Analytical and organizational skills and independent decision making skills.
•
Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.
​PREFERRED JOB REQUIREMENTS:
•
9 months customer service experience.
•
Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.
•
Knowledge of medical terminology and anatomy.
•
Proven ability to learn quickly and adapt to change.
•
Referral preference given to applicants able to take and meet testing criteria.
This role will start onsite in our Helena, MT office. After 7 weeks or training, the role will be work from home with periodic in office training or meetings according to business needs. The work schedule will fall within Monday-Friday, 8:30 am-5:00 pm MST.
Legal
Sponsorship is not available.
#LI-RV1
INKT
Hiring process
Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!
Pay Transparency Statement:
At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.
The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.
HCSC Employment Statement:
We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
Base Pay Range
$17.75 - $28.39
Exact compensation may vary based on skills, experience, and location.
More roles at Hcsc
Enterprise Data AnalystBusiness Continuity SpecialistCustomer Advocate IIAssociate Network Management Consultant - Work From HomeFinance D&A Developer III
Seekless
Product
Find jobsCompaniesPricing
Legal
PrivacyTermsCookies
© 2026 SEEKLESS, INC. ALL RIGHTS RESERVED.BUILT WITH CARE