KEY DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following. Other duties may be assigned.
Works independently or as a team leader as required.
Evaluate complaints to identify potential violations of HIPAA Rules and/or applicable
federal civil rights, conscience and religious freedom regulations. Provides written
Timely respond to correspondence and phone calls related to complaints and requests for
Draft all documents related to complaint resolution, including, but not limited to,
investigative strategies, notification and data requests, closure letters, voluntary resolution
agreements, and corrective action plans.
Conduct interviews of complainants and witnesses.
Review and analyze policies and procedures, medical records, reports of information
system activity, computer audits, the internet, and financial reports.
Knowledge of the application of nondiscrimination and conscience regulations, the HIPAA Rules, court decisions, agency case precedent, theories, concepts, and principles to investigation, enforcement, and compliance work.
Responsible for aiding in own self-development by being available and receptive to all training made available by the company.
Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output.
Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and co-workers. Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources. Will immediately correct any unsafe conditions as the best of own ability.