Decagon’s Enablement team builds and delivers the programs that unlock product expertise for every customer and partner we work with. We sit at the intersection of product, strategy, and delivery, translating how Decagon’s agents work into the confidence and skill needed to build concierge experiences.
As Decagon continues to scale its strategic accounts and broaden its partner ecosystem, we’re investing in how we deliver that expertise – expanding the programs we run, deepening the impact of every session, and extending our reach without diluting quality.
This team is a critical part of Decagon’s delivery model and drives meaningful business outcomes. By teaching users how to build high-performing AI agents, we:
•
Build confidence in the product, helping close deals faster
•
Make users self-serve more, improving the efficiency of our delivery teams; and
•
Drive customer engagement and loyalty, reducing churn.
We’re looking for an Agent Education Manager to act as an expert advisor on two fronts: externally, teaching customers, partners, and prospects how to build agents within Decagon; and internally, advising our delivery teams on what enablement programs will drive the best outcomes for their customers. This role spans both pre-sales and post-sales.
This is not a traditional enablement role – this is a high-ownership technical and strategic role that is paving the way for how AI-native companies train customers and implementation partners. You will define best practices for how to use Decagon, educate our stakeholders on them, and measure your impact. This may include AI prompting best practices, processes for managing agents over time, and building the judgment to know what “good” looks like in the world of agent building.
You will decide what customers and prospects need to understand about the product, why it matters to their outcomes, and how to teach it so it sticks. You will then partner with our technical delivery teams – SE, Agent PM, Agent Strategy, and Agent Development – to bring that vision to life, whether that’s a workshop for a Fortune 100 account, a takeaway guide for a self-serve customer, or a working session with a prospect mid-deal-cycle.