LocationCorporate, Charlotte, North Carolina, United States
Work modeon-site
Typefull-time
DepartmentRevenue Recovery
Company size501–1,000 people
First seen1w ago
Last seen13h ago
About the company
CPI Security, a leader in the security and automation solutions industry, is looking for a Revenue Recovery Representative to join our growing team at our headquarters in Charlotte, NC! We are looking for a Revenue Recovery Representative who is driven and passionate about reducing delinquency and providing outstanding service to our customers. The ideal candidate will be a high-energy individual who is self-motivated, detail-oriented, and possesses the ability to multi-task in a fast-paced, team-oriented environment.
Key Responsibilities:
Responsibilities
•
Manage collection efforts with a high level of persuasiveness & professionalism.
•
Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
•
Place account on hold for incoming orders until payment is received.
•
Document daily collections activity including, but not limited to, emails sent as well as inbound and outbound phone calls.
•
Place outbound calls to delinquent customers to collect past due billing
•
Receive inbound calls from customers that wish to make payments or payment arrangements
•
Print, fold, and mail dunning letters to delinquent customers
•
Audit the cancel reason report on a monthly basis
•
May have additional duties as assigned by Management
Job Requirements/Experience:
•
High school diploma required
•
Minimum of 2 years B2C and “soft” collections experience a plus
•
The hours for this position are Tuesday to Friday 12-9 and Saturday 9-5 with Sunday and Monday off.
•
The pay for this position ranges from $42-52k in annual earnings.
What’s In It For You:
•
Comprehensive and on-going training when you start, includes leadership development.
•
Engaging and fun company culture that succeeds through diversity.
•
Great medical, dental, vision, 401(k) with company match, short-term & long-term disability and life insurance options. Company paid holidays, floating holiday and (PTO).